Introduction At Powerlikes Store, we are dedicated to ensuring customer satisfaction while maintaining fair and legal business practices. This Refund Policy outlines our approach to refunds, providing transparency and clarity on our procedures and conditions.
- Eligibility for Refunds
Refunds are granted only if our Powerlikes or Auto Likes services fail to perform as described. Services that have been fully delivered are not eligible for are fund.
- Pro-Rata Basis Refunds
Refunds are calculated on a pro-rata basis for the unused portion of the service within the current billing cycle. Cancellations made within 3 days of service renewal are eligible for a refund of the unused services from the date of approval. Cancellations beyond this period are not eligible for pro-rata refunds.
- Non-Delivery of Likes
If the agreed-upon likes are not delivered within 72 hours of your Instagram post, you are eligible for a refund. This condition is specific to the current billing period and does not apply retroactively.
- Subjectivity of Likes Qualification
The qualification of likes is inherently subjective. While we strive for quality and authenticity, we cannot guarantee each like's perceived value. Refunds are not available based on the subjective quality of likes.
- Timing of Likes Delivery
Our service typically initiates likes within 60 minutes and completes the process within 24hours of posting. Delays in this timeframe are not grounds for a refund.
- Exclusion of Other Engagement Metrics
Our refund policy applies solely to the delivery of likes. Non-delivery or issues related to other engagement metrics such as views or shares do not constitute valid reasons for refunds.
- Active Period for Refunds
Requests for refunds must relate to services provided within the current billing month. Refund requests pertaining to previous billing periods will not be considered.
- Refund Requests
If you wish to request a refund, please reach out to our customer support team at hello@powerlikes.store.Provide detailed information about your order and a comprehensive description of the issue. Our team is committed to reviewing your case thoroughly and will respond in a timely manner.
- Review Process
Each refund request is evaluated individually based on its specific circumstances. Following our review, we may offer a resolution in the form of partial refunds or service credits, depending on the situation and our refund policy guidelines.
- Non-Refundable Services
Services that are customized or availed during promotional offers are deemed non-refundable. This policy acknowledges the unique nature of these services and the investment involved in their provision.
- Processing Refunds
Once are fund is approved, the amount will be credited back to your original payment method within 5 working days. We strive to expedite this process to ensure your satisfaction.
- Service Cancellation
To cancel a service, please send a cancellation request to hello@powerlikes.store within 48hours of the service commencement. Note that cancellation requests do not automatically qualify for a refund and are subject to the terms outlined in this policy.
- Completion of Service Term
We do not issue refunds for services that have been completed as per the agreed terms. Refunds are only considered for services that are yet to be fully executed or have encountered issues.
- Modification of Content
Refund eligibility is void if you delete or significantly alter your Instagram content after receiving likes from our services. It is crucial to maintain the original content to qualify for a potential refund.
- Client Account Status
Refunds will not be issued if service issues are due to the status of your Instagram account, such as it being set to private, being suspended, or deleted. It is the client's responsibility to ensure their account is in good standing to receive our services effectively.
- Third-Party Interference
Refund eligibility is negated by external factors outside our control, such as changes in the Instagram algorithm or actions taken by third parties. These factors are beyond the scope of our service guarantees.
- Minimum Service Usage
Refunds are considered only if less than 85% of the active service period has been utilized. Once this minimum threshold of the monthly service has been reached, refunds are no longer available under any circumstances.
- Dispute Resolution
Any disputes related to our services should be resolved through arbitration or a specified internal process. Resorting to chargebacks or external legal claims is not an acceptable method of dispute resolution under these terms.
- Service Interruptions
Temporary service interruptions or delays not exceeding 48 hours within a billing period do not qualify for refunds. We endeavor to minimize such disruptions and maintain consistent service quality.
- Notification Requirement
To be eligible for a refund, any service issues must be reported to our customer support team within 24 hours of occurrence. This prompt notification is essential for us to address and rectify the issue effectively.
- Limitation of Liability
In cases where a refund is deemed appropriate, the maximum refund amount is limited to the payment made for the service period in question. This limitation is part of our effort to balance fair compensation with the sustainability of our services.
- Acceptance of Terms
By utilizing Powerlikes Store’s services, you are implicitly agreeing to these terms. If you do not concur with these terms, we advise against the use of our services.
- Requesting a Refund
To request a refund, please contact our customer service team with your order details and a clear explanation of the issue. Our team will review your request in accordance with this policy and respond promptly.
- Final Remarks
Powerlikes Store reserves the right to modify this Refund Policy at any time. Your continued use of our services after any changes signifies your acceptance of these terms.
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